Job Description
Customer Success mentality! Positive attitude and genuine interactions with our customers through chat and email.
Gathers customer’s data, documents it, and determines troubleshooting steps by evaluating and analyzing the symptoms
Answer support questions related to PCM tuning, Derive products, and connectivity between products and computer hardware as well as explain features of products.
Must remain in assigned queues, undistracted and focused on the customer always!
Must follow specific requirements regarding logging customer interactions in our CRM and other software.
Qualifications
3+Years in Customer service or call center environments.
Automotive Inclined / Automotive Experience / Automotive Background
Automotive degree or vocational training
Ability to troubleshoot automotive electrical, mechanical and potential tuning issues
Previous experience in the automotive industry
Knowledge or experience of automotive ECM tuning, Gas or Diesel
Knowledge of Automotive OEM hardware, aftermarket parts
Roles and Responsibilities
Customer Success mentality! Positive attitude and genuine interactions with our customers through chat and email. Gathers customer’s data, documents it, and determines troubleshooting steps by evaluating and analyzing the symptoms
Requirements and Qualification
3+Years in Customer service or call center environments. Automotive Inclined / Automotive Experience / Automotive Background
