I'm a graduate of Information and Communication Technology, which makes me knowledgeable about Microsoft office. I was a Technical support representative to a Telco account in the United States for a year and nine months. Working there helped me understand how the BPO industry works.
I also used to work in a healthcare account as a blended customer service representative for a year and seven months.
I have background knowledge about VOIP Systems and how to set up a phone system, specifically RingCentral. I know how to set up Call Forwarding, Customize your Greetings and set up IVR Menus.
